Wednesday, September 7, 2011

Lessons In Communication : Psychology Today


As one of the most pivotal moments in the history of this country, August 28, 1963 will live in our collective history as a moment of rebirth for America. It is a message that made believers out of naysayers, made an entire country hunger for societal change and laid the foundation for groundbreaking improvements in our culture.

What's interesting is this: if we were to simply judge a book by its cover - and evaluate MLK's message strictly on the basis of his body language - we may have had a completely different takeaway that August afternoon.

This is something that I repeatedly speak about in my workshops. I use this example pretty much across the board to convey the importance of establishing a baseline - gathering information about an individual's normal patterns of behavior.

Evaluating and understanding baseline is so critical when it comes to interpreting communication that when done incorrectly - it means the difference between iconic moments in your life or the failure that comes with misinterpretation.

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